Shipping policy

Processing Time

• All orders are processed within 1–3 business days.

• Orders are not shipped or delivered on weekends or holidays.

• If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

Shipping Rates & Delivery Estimates

• Shipping charges for your order will be calculated and displayed at checkout.

• Estimated delivery times:

  • US shipping: 5-7 business days
    

• Delivery delays can occasionally occur due to carrier issues or customs.

Shipment Confirmation & Order Tracking

• You will receive a shipment confirmation email once your order has shipped, containing your tracking number.

• Please note that tracking information may take 24–48 hours to update.

Customs, Duties, and Taxes

• Our store is not responsible for any customs and taxes applied to your order.

• All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

• Our mugs and fragile items are carefully packaged.

• If you receive a damaged item, please contact us within 7 days of delivery with photos of the damage so we can resolve the issue.

Lost Packages

• If your package is lost in transit, contact us at support@paniita.com.

• We will work with the carrier to locate your package or offer a replacement/refund if necessary.